What We Collect and Why It Matters
When you create your Shovo Win account, we collect the details you provide during registration — your name, email address, date of birth and contact number. When you add a payment method, the wallet identifiers you link — whether bKash, Nagad or Rocket — are stored
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to process your deposits and withdrawals. We do not store full bKash, Nagad or Rocket PINs; only the account reference needed to route your transaction is held on our system. We also collect device and session data — the type of phone you use, your browser
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version, and your session timestamps — so we can detect unusual login attempts and protect your account. Transaction records are kept for the period required to verify payments and handle any disputes. If you reach our support team by live chat or email, those conversation logs
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are stored so we can follow up accurately. All data we hold is used only for running your account, processing payments through bKash, Nagad and Rocket, and meeting our obligations under applicable data-handling rules. We do not sell your personal information to third parties. How long
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we retain your data depends on the type of record and the legal requirements of eligible regions — you can write to us to ask what we hold about you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.